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former HR Director EURASIA - Robertshaw (currently WVFS HR Director)
Relation-Shift: Coaching and training Lab on relationship skills
The team needed to go beyond traditional training (which probably would not have borne fruit), to experiment with an approach where everyone, both individually and as a group, could improve and participate in the change. The team started working well when they realised that the initiative was not “steered” by the management or HR, but for them.
former Sales Director of La Rinascente (currently CEO at Rinascente SpA)
Mystery Coaching® Projec
We collaborate with Susanna Gonnella in Mystery Shopping since 2009. For our organization the SERVICE represents one of the most important items, sometimes even more relevant than the product itself. Susanna Gonnella has been able to understand our company and its needs going beyond a mere mystery shopping production. It is not always easy for an external partner to clearly communicate his client‘s strengths and weaknesses on sensitive issues such as the service ...