Online training - Mystery Audit: what it is, who it is addressed to and what is the value for Organizations
May - 2020
What is technically the Mystery Audit method? How does it differ from a normal audit activity? Who and what can this methodology be used for? What value can it bring to a society whose normality tomorrow will be completely different from yesterday‘s?
OBJECTIVES Four hours to understand the method, to whom it is addressed and what its value is.
The course has an interactive approach, so that each participant can bring his/her own experience and share questions/curiosities and link the contents to the practical application of the methodology. Each participant will have the opportunity to fill in an exploratory questionnaire about their needs and questions in order to customize the contents of the training.
THE CONTEXT: Customer satisfaction, customer experience and mystery audits
THE METHOD: Mystery audit, how it works
THE DIFFERENCES: Audits vs mystery, a different approach and a common objective
THE VALUE: What value can Mystery Audit bring to Organizations
REGISTRATION FEE: € 210,00 + VAT 22% (40% discount until 30 April 2020)
MyNoiLab LTD Via Ariberto, 31 20123, Milan (Italy) TEL. +39 02 49 81 568 FAX. +39 02 93 66 0307